Unemployment Claim Management & Appeals

Streamline your management of unemployment benefits claims. Find out how to respond to our Notice of Application for Unemployment Benefits, Earnings Verification request and Notice of Maximum Potential Chargeback. Understand your rights and responsibilities, how to appeal a decision and more.

Respond to a Notice of Application for Unemployment Benefits

Hurricane Harvey Disaster

If you are responding to the Notice of Application for Unemployment Benefits online, please follow the instructions below.

If the Notice of Unemployment Application lists “Disaster” in the Reason No Longer Employed section, the worker has told TWC that your business was impacted by Hurricane Harvey.

If your business was impacted by Hurricane Harvey:

  • Select Permanent Layoff as the separation reason if the worker has not returned to work, OR
  • Select Temporary Layoff if the worker has returned to work. If you select Temporary Layoff, you must also enter the return-to-work date.

If you disagree with the information that the worker gave TWC, you should select Quit or Fired as the separation reason and provide additional details.

If the Notice of Application for Unemployment Benefits does not list disaster as the separation reason, but your company was impacted by the disaster, include that information in the Optional Comments section.

Non-disaster Response

Respond online to our notice that your employee has applied for unemployment benefits.

Use Online Employer Benefits Services

Use the Internet to access Unemployment Benefits information. Get your unemployment benefits correspondence online by registering to use the Employer Benefits Services portal and signing up for Electronic Correspondence.

Respond to an Earnings Verification Request

Respond online when we ask you to verify your employee's earnings.

Learn about Benefit Chargebacks

Learn about chargebacks (claims on which you were not the claimant’s last employer that may affect your tax rate) and how to protest a potential charge to your unemployment tax account.

Learn how to respond to a Notice of Maximum Potential Chargeback

Designate a Mailing Address

Choose one mailing address for your unemployment insurance notices, even if you have multiple locations, to receive unemployment notices at a single location.

Designate a mailing address

Appeal a Decision on an Unemployment Claim

Find everything you need to know about appealing TWC decisions on unemployment benefits claims or checking appeal status.

Learn about:

The unemployment benefits appeal process
How to appeal a decision
What to do before the appeal hearing
What happens during the appeal hearing
Next steps after the appeal hearing

Consider Shared Work & Mass Claims

Explore options for avoiding layoffs or learn how to use the mass claims process when large layoffs are necessary. You can create a shared work plan to reduce employee hours instead of reducing your workforce. Use the mass claims process when you have a large layoff to reduce your paperwork, ensure proper payment and automatically protect your rights on each claim.

Save jobs with a shared work plan
Use our mass claims process
Learn more about preventing & managing layoffs

Learn How Unemployment Claims Affect Your Business & Taxes

Find employer-specific information about unemployment benefits and taxes or learn about unemployment tax rates.