As of 10/1/2017, this manual has been retired. For current policies, procedures, and standards for the Texas Workforce Commission Vocational Rehabilitation Division, please refer to the following manuals:

In this manual, references to DARS now refer to TWC. The manual includes both links to public content and links to content available only to staff.

Chapter 15: Interpreter and Communication Access Services for People Who Are Deaf

15.1 Definition and Purpose

(Revised 08/12)

Interpreter and communications access services are offered to applicants and consumers to ensure their participation and success in DARS VR services. For DARS policy and procedures to access language services, see Business Procedures Manual, Chapter 35: Language Services.

Communication access services include

15.2 Selecting and Securing Services

(Revised 08/12)

If available, interpreters certified by the Texas Board for Evaluation of Interpreters (BEI) or the Registry of Interpreters for the Deaf (RID) must be used. For more information on certification levels and descriptions of specialized certificates, see the BEI certification page.

If no certified interpreters are available, care must be taken to ensure service quality. The Office for Deaf and Hard of Hearing Services (DHHS) maintains a Web resource that is helpful for finding BEI-certified interpreters by region. RID maintains a Web resource that is helpful for finding RID interpreters nationwide.

For more information on ensuring quality of services, contact the HHSC Office for Deaf and Hard of Hearing Services or your region's deafblind specialist.

15.2.1 Securing Services

DBS pays up to the DHHS maximum rates, which can differ by HHSC region. An encumbrance should be made in HHSAS when an applicant requires communication-access or interpreter services.

15.2.2 Selecting an Interpreter

The following are useful questions to ask the consumer before selecting an interpreter:

Note: Currently, no interpreter certification represents skill interpreting for people who are deafblind. These interpreting skills must be specially requested from the interpreter service.

If services will be provided during training or a meeting, the interpreter can provide the best services if he or she receives in advance